Help & Support
Help Center
Welcome to our Help Center! Browse our most common questions below or contact us anytime — we’re here to help make your shopping experience smooth and stress-free.
Orders & Shipping
How long will my order take to arrive?
Standard U.S. delivery takes 3–7 business days. Need it sooner? Choose an express shipping option at checkout.
Can I track my shipment?
Yes! Once your order ships, you’ll receive an email with a tracking number so you can follow your package in real time.
Do you deliver overseas?
Yes, we ship to selected international regions. Delivery times and costs vary by destination.
Returns & Exchanges
What is your return policy?
Most items can be returned within 30 days, as long as they’re unused and in original condition. See our detailed Return Policy for specifics.
How do I return an item?
Email our team at support@cusstamp.com and we’ll guide you through the quick return process.
Can I exchange an item?
Yes! Exchanges depend on stock availability. Contact us to begin an exchange request.
Payment & Pricing
Which payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options displayed at checkout.
Are your prices in USD?
Yes, all prices are listed in U.S. dollars, unless otherwise noted.
Do you offer promotions or discounts?
Yes! Subscribe to our newsletter or follow us on social media to catch the latest deals and special offers.
Account & Technical Support
How do I create an account?
Click “Sign Up” at the top of our site and follow the quick registration steps.
I forgot my password — what now?
Click “Forgot Password” on the login page and follow the reset instructions sent to your email.
I’m having trouble using the site.
Try clearing your browser’s cache and cookies. If the issue continues, reach out to our support team.
Still Need Help?
If you couldn’t find the answer you’re looking for, we’re here to assist!
Email us: support@postageme.com
We aim to respond as quickly as possible.